A Heart for Hospice Agenda - Hospice Consulting Services

A Heart for Hospice Conference Training Agenda

Day One
8:00 am to 8:30 am	Registration
8:30 am to 9:30 am	Introductions Introduction to Provided Materials Conference Rules
9:30 am to 10:00 am	Welcome to Hospice and the Precious Honor of Sharing the Last Days of a Person
	Section 1: Hospice 101A Hospice Philosophy, Goals and Services Defining Hospice History of Hospice Hospice Philosophy Palliative Care Goals of Hospice Services The Interdisciplinary Group (IDG) The Hospice Team including Core Members Hospice Physician Responsibilities Attending Physician Responsibilities Volunteer Services Bereavement Services Questions and Answers Levels of Care Routine Home Care (RHC) Continuous Care (CC) Respite Care General Inpatient Care Questions and Answers
10:45 am to 12:00 pm	Section 2: Hospice 101B Physiological, Psychosocial and Spiritual Aspects of Care Holistic Approach Physical Effects Definition, Types and Assessing Pain Pain and Symptom Management Addiction Symptom Management Questions and Answers
15 Minute break
11:15 am to 12:30 pm	Continuation of Hospice 101B Death and Dying Psychosocial Needs Spiritual Aspects Family Dynamics Family Adaptation Hospice and the Family Fears of Dying The Dying Patient’s Bill of Rights Signs and Symptoms of Approaching Death Signs of Death Questions
12:30 pm to 1:00 pm	Lunch Break (Lunch Provided)
1:00 pm to 1:45 pm	Section 3: Hospice 101C The Medicare Benefit Medicare Hospice Benefit Benefit Periods Physician Certification Federal Guideline CONDITIONS OF PARTICIPATION (COP) 418.100 Organization and Administration of services 418.112 Hospice Care in a SNF/NF or ICF/IID Contracts Quality Assessment and Performance Improvement (QAPI) Regulations and Policies and Procedures Reimbursement Questions and Answers
1:45 pm to 2:45 pm	Section 4: Hospice101D Admission Process Admission Criteria Admission Process The Informed Consent Time Funding Patient/family Meeting Overcoming Objections Questions to Ask Admission Paperwork Data Collection Physician Certification Questions and Answers
15 minute break
3:00 pm to 5:30 pm	Section 5: Hospice 101E Determining Appropriateness Determining Appropriateness for Hospice Chronic vs Terminal End Stage Diseases Cancer Important Diagnosis Information Criteria to Support End State Neurological End Stage Dementia/Alzheimer’s Criteria Documentation to Support End Stage Dementia End Stage Pulmonary Disease Criteria Documentation to Support End Stage Pulmonary End Stage Cardia Criteria Documentation to Support End Stage Heart Disease End Stage CVA Criteria End Stage Liver Disease Criteria End Stage ALS Criteria End stage Renal Disease Criteria End Stage HIV Criteria Questions

Day Two
8:30 am to 10:00 am	Section 6: Hospice 101F Communication, Documentation and the Plan of Care Initial Patient/family Meeting Communication with Patients/Families Communication with the Team Communication of the Dying Confidentiality Documentation Documentation Tips Plan of Care (POC) Initial Plan of Care (IPOC) Comprehensive Plan of Care (CPOC) Interdisciplinary Group Meeting Coordination of Care Questions and Answers
10:00 am to 11:00 am	Section 7: Hospice 101G Advance Directives Legal Concerns Advance Directives Durable Power of Attorney Health Care Directives State Specific Advance Directives Questions and Answers
15 Minute break
11:15 am to 12:30 pm	Section 8: Bereavement Program What is Bereavement Counseling Bereavement Coordinator Bereavement Services Bereavement Risk Assessment Levels of Bereavement Programs Low risk Moderate Risk High Risk Bereavement Files Bereavement Services Bereavement Tracking Tools Bereavement Mailing Resources Questions and Answers
12:30 pm to 1:00 pm	Lunch Break (Lunch Provided)
1:00 pm to 2:00 pm	Volunteer Program Volunteer Video What do Hospice Volunteers do? Benefits of being a Volunteer A successful Volunteer Program Medicare Regulations Regarding Volunteers Documentation must include… Sample Volunteer Report Screening Potential Volunteers On line Resources Sample Volunteer Application Volunteer Orientation and Training Training Topics Volunteer Retention Volunteer Personnel File Volunteer Coordinator Volunteer Manager Tasks Where to Recruit Volunteers IDG and the Volunteer Challenges in Managing Volunteers Recognition of Hospice Volunteers Questions and Answers
2:00 pm to 3:00 pm	Section 9 Hospice Information Set
15 Minute break
3:15 pm to 5:00 pm	Section 10: QAPI / PIP Conditions of Participation QAPI Program Requirements QAPI Activities Include QAPI Team The Process Step 1 The Process Step 2 The Process Step 3 Sample QAPI Plan and Logs Sample Performance Improvement Project Interactive Presentation 2 PIP Examples Annual Evaluation The Short Story Questions and Answers

Day Three
8:30 am to 10:00 am	Presentation from ACHC
15 Minute break
10:15 am to 11:00 am	Section 11: Setting Up Your Office Office Requirements Office Postings Insurance Professional Liability Surety Bond Worker’s Compensation Fire Extinguisher Biohazardous Wastes Supplies Personnel files Questions
11:45 am to 12:30 pm	Section 13: Billing Eligibility Benefit Periods Revocation of Hospice Change of Hospice Hospital Discharge Billing Process – Notice and Claims NOE Levels of Care 2015 National Hospice Payment rate Routine home care (RHC) Continuous Home Care (CHC) In Patient Respite Care General Inpatient Care (GIP) Payment in addition to the Daily Hospice Rate Pre-Election evaluation and Counseling Services Physician/Nurse Practitioner Services Questions and Answers
12:30 pm to 1:00 pm	Lunch Break (Lunch Provided)
1:00 pm to 2:30 pm	Section 14: The Power of People / Business Beginnings Taking Ownership Hiring Protocol Interview Process Being the Boss Change Functions of Management Leadership Questions and Answers
15 Minute break
2:45 pm to 4:00 pm	Section 15: Software Presentation Financial Considerations Accounting-Doug Walters, CPA Insurance-Kevin Byrne
4:00 pm to 5:30 pm	Section 16: Business Development / Marketing Development Integrating Marketing and Branding Set Your Book of Business Identifying key referral sources Website/SEO Closing Remarks and Farwell

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